Refund & Return Policy

Return & Refund Policy

Last Updated: May 10, 2025

At Blunek, we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the procedures and conditions for returning products and obtaining refunds.

Return Eligibility

We accept returns under the following conditions:

• The product must be returned within 7 days of delivery.
• The product must be in its original packaging, unused, and in the same condition you received it.
• The product must not be damaged, and all product tags and labels must be intact.
• The return must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Personal care items that have been opened or used (for hygiene reasons).
• Products that have been personalized or customized for you.
• Gift cards or promotional vouchers.
• Downloadable products and digital content.
• Products marked as "non-returnable" or "final sale" at the time of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call us at +91 9726300437 to request a return authorization.
2. Our customer service team will provide you with a return authorization number and instructions for returning the product.
3. Package the product securely in its original packaging along with the return authorization number.
4. Ship the product to the address provided by our customer service team.

Please note that you are responsible for the cost of shipping the product back to us unless the return is due to our error (you received an incorrect or defective item).

Refund Process

Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved:

• For products with manufacturing defects or that were shipped incorrectly, a full refund will be issued to the original payment method.
• For products returned due to customer preference or other non-defect reasons, a store credit or exchange may be offered instead of a monetary refund.
• Shipping charges are non-refundable unless the return is due to our error.

Refunds typically take 7-10 business days to process and appear in your account, depending on your payment provider's policies.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact our customer service team within 48 hours of receiving the product.
2. Provide photographs of the damaged or defective product.
3. Our team will guide you through the return process and arrange for a replacement or refund.

Cancellations

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.

To cancel an order, please contact our customer service team as soon as possible with your order number.

Exceptions

In certain circumstances, we may make exceptions to this policy at our discretion. These exceptions will be handled on a case-by-case basis.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer service team:

• Email: [email protected]
• Phone: +91 9726300437
• Address: Orbit-2 by Pramukh shop no G-01 ground floor beside celestial dream Canal Road vesu, Surat 395007, Gujarat